Great #CustomerService at @StarbucksCanada

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My man and I arrived at an appointment a bit early this morning, so we went to the Starbucks at the Target that was around the corner to kill some time. I was excited to see that they had nanaimo bar samples…but then after asking, found out that the white drizzle on top was white chocolate…sigh, that’s an immediate migraine for me. Ordered my chai (chai latte, lactose-free milk, no water) only to find out that they only had Oprah chai (not the regular chai). I’m not a big fan of the Oprah chai…it tastes more like the chai from Second Cup which, although good, is not Starbucks chai. So I wasn’t going to get a chai…or so I thought.

My man, in his usual “fix-it” way walked to the back of Target, bought the chai goo (as we call it), and asked the Starbucks if they could make my chai now. Surprisingly, they agreed! He’s tried that before in the States, and they wouldn’t do it; but this is Canada. She made my chai with the new goo (we brought the goo home as there’s a slight difference between the concentrate they actually use in Starbucks and the goo that is bought by the general public). She then told us that there was no charge. We objected, especially since she had made my chai with their milk and we didn’t want her to get in trouble. She then told us that she was the store manager and promised she wouldn’t get herself in trouble. 😉

As we were about to leave, she also asked if we come to Starbucks often. I laughed and said that we were both gold card members, and that my man doesn’t actually buy anything at Starbucks (he doesn’t drink hot drinks) but he still has a gold card because of my Starbucks chai “addiction”. She then gave each of us a coupon for complimentary drinks. Again, we objected but she insisted.

Well, if you insist… 😉

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